Return policy

If you as a consumer have ordered goods from us in the online store, you can cancel this order within 14 days after receipt of the goods by you. You only have to send us your revocation in "text form" (e.g. letter, fax, e-mail) without giving reasons. If the goods have already been sent to you, it is also sufficient to return them. The timely dispatch of the revocation or the goods is sufficient to meet the revocation deadline.

The revocation is to be addressed to:

MMM tech support GmbH & Co. KG
Weigandufer 18
D - 12059 Berlin
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Download revocation form

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods or has taken possession of the goods, if you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly;

To exercise your right of withdrawal, you must notify us (MMM tech support GmbH & Co. KG, Weigandufer 18, 12059 Berlin, Fax +49 (0)30 627 368 67, eMail: This email address is being protected from spambots. You need JavaScript enabled to view it. by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Download revocation form

Consequences of revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely for contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.